Preserve first, escalate second
Casino complaint route in Namibia
A clear evidence pack is more useful than a public accusation. Keep identifiers private and state only what you can document.
1
Freeze the record
Save the exact domain, account ID, bet or game ID, transaction reference, amount, date, terms and screenshots.
2
Write to the operator
Use a concise timeline, requested remedy and reply deadline. Keep the sent message and any case number.
3
Escalate with evidence
GBN says complaints can be submitted through its contact route or in writing with supporting evidence.
For an unauthorised payment, contact your bank or payment provider promptly. If you suspect crime or fraud, consider the Namibian Police or qualified legal advice.