Purpose of this notice
This privacy notice explains how CasinoCheck Namibia approaches personal information when you use the site, contact the team, read a review or submit information for consideration. It is written in plain language so that you can understand what may be collected, why it may be needed and what choices are available.
The site provides information about gambling operators, licensing checks, payment checks and related consumer risks in Namibia. It is not a regulator, gambling operator, bank or payment provider. Information about Namibia’s gambling framework is assessed against identified public authorities, including the Gaming and Betting Control Board (GBN) and the Gaming and Entertainment Control Act 2018. The GBN describes its statutory mandate under that Act, while the Act defines gambling, establishes licence categories and sets out the Board framework.
Information you may provide
You may provide information when you send an enquiry, report a suspected scam, suggest a correction, submit a complaint for editorial consideration or contact the site about a published item. This may include your name, email address, message, attachments and any other details that you decide to include.
Please avoid sending identity documents, payment-card details, account passwords, full bank details or other sensitive information unless it is specifically necessary for your request. The site does not need your gambling account login details to consider a general question about an operator or a licence claim.
If you submit information about another person or business, make sure you are entitled to share it. Do not include unnecessary personal details about complainants, employees, customers or other individuals. Reducing personal information helps limit avoidable privacy risks.
Information collected through use
When you visit a website, technical information may be processed by the hosting environment or other services that support delivery, security and performance. Depending on the configuration in use, this can include an IP address, browser or device information, approximate access time, requested address and basic diagnostic information.
This information can help identify technical faults, protect the service from abuse and understand whether pages are functioning. It should not be treated as proof of a person’s identity, location, gambling activity or legal status. The site does not use a technical visit record as evidence that an operator is licensed or that a complaint is true.
Cookies or similar technologies may be used where needed for basic functionality, security, preferences or measurement. The precise technologies available can change as the site is maintained. Where a choice mechanism is provided, you can use it to manage optional technologies. Blocking cookies may affect some features, but it does not change the information in an official licence record or legal source.
Why information may be used
Information may be used to respond to enquiries, review correction requests, assess material submitted for editorial consideration, maintain site security, investigate technical problems and improve the clarity of consumer information. Messages may also be retained where they are relevant to an identified research trail or to the integrity of a correction record.
Information is not treated as a licence, enforcement decision or finding merely because it was sent to the site. User reports remain reports. A complaint is an allegation unless a dated competent-source record establishes otherwise. Published conclusions are therefore kept separate from submissions, operator statements and primary records.
The site may refer to official sources when explaining the regulatory setting. The Ministry of Environment, Forestry and Tourism page supplied for this notice records a former framework, a moratorium and historic licence counts, and is dated 2016. That historical material is not silently treated as a current licence list. Similarly, Bank of Namibia material explains exchange-control treatment, authorised dealers and the Common Monetary Area; it does not by itself establish that a particular casino or payment transaction is lawful.
Enquiries, corrections and complaints
If you contact the site, provide only the information needed to explain the issue. A clear URL, the relevant operator name, the date of the concern and a short description are usually more useful than a large collection of personal documents.
The team may ask for clarification or supporting material. Any supplied evidence should be limited to what is relevant. Personal information may be removed, shortened or withheld from public use where it is unnecessary, unsafe or unrelated to the claim being assessed.
A request for correction does not automatically change published content. Corrections are considered against the available evidence, with particular weight given to current primary records that identify the precise domain or entity. You can use the contact route for enquiries and the complaints route for information about submitting a concern. The site’s editorial policy explains the distinction between source types and editorial handling.
Sharing and public disclosure
Personal information is not intended for public display merely because it was included in a message. If a report is relevant to consumer protection, the site may use a de-identified summary or describe the issue without publishing unnecessary names, contact details or account information.
Information may be accessible to service providers involved in hosting, security, delivery, maintenance or communications, where access is needed for those functions. It may also be disclosed where required by a valid legal obligation or where necessary to protect the service, its users or another person from fraud, abuse or a serious security concern.
The site does not turn a private submission into an official government record. The GBN, the Ministry and Bank of Namibia are separate authorities. Their records and statements must be read at their original sources rather than attributed to CasinoCheck Namibia.
Retention and security
Information is kept only for as long as it is reasonably needed for the purpose for which it was received, for maintaining a correction or research record, for resolving a dispute or for meeting a legal or security need. Retention periods can differ according to the nature of the material and the risk associated with deleting it.
Reasonable administrative and technical safeguards are used to limit unauthorised access, loss, misuse or alteration. No internet transmission or storage system can be presented as completely risk-free. For your own protection, do not send passwords, one-time codes or complete payment credentials through an ordinary enquiry.
Your choices and privacy requests
You may ask what personal information you have supplied through a direct enquiry, request correction of inaccurate contact information or ask how a submission is being used. You may also ask for unnecessary information to be removed, subject to the need to preserve a relevant research, security, dispute or legal record.
A request should identify the relevant message or contact detail and explain what you want changed. The site may need to verify that the request concerns you before acting. If a request cannot be completed, the reason should be explained as far as appropriate.
For a privacy request, use the contact route. Do not send identity documents or sensitive financial information unless the team explains why a particular verification step is necessary.
Regulatory and source context
Privacy handling and regulatory research are different questions. The Gaming and Entertainment Control Act 2018 provides the statutory framework described in the supplied legal record, and GBN states its statutory mandate under that Act. The Ministry material supplied for comparison is historical and dated 2016. Bank of Namibia’s exchange-control information concerns authorised dealers and the Common Monetary Area.
These sources support careful source attribution, not a general statement that every operator, domain, payment method or complaint has a particular legal status. For information about how checks are assessed, see methodology. For responsible play and help options, see responsible gambling.
gbn.com.na · namiblii.org · meft.gov.na · bon.com.na
Changes to this notice
This notice may be updated when the site’s functions, contact arrangements, security measures or information practices change. The date of the latest update should be shown with the notice when available. A change does not rewrite the historical content of an official source or convert an unverified report into established fact.
If you continue to use the site after an update, the revised notice will apply to future use to the extent permitted by applicable requirements. If you have a question about a change, contact the team before sending additional personal information.